Overlimit was a new journey we wanted to test as a way of maintaining customers who didn’t want to pay for new parts. This consisted of comparing our pricing with the marketplace and allowing feedback to help us better understand why customers weren’t proceeding with new parts.
The journey can be viewed here: xd.adobe.com/view/08cf56a2-e088-4211-bd7a-6ae0517162ef-5d9c/